Shipping policy

Last updated: September 30, 2026

Order processing

Orders are processed within 1–3 business days after payment is confirmed (excluding weekends and public holidays). During product launches, promotions and peak seasons, processing may take slightly longer. You will receive an email with tracking information as soon as your order ships.

Shipping destinations and rates

We ship to the destinations available at checkout. Shipping rates and estimated delivery times are calculated at checkout based on your location, the weight of your order and the shipping method you choose.

Estimated delivery times

Delivery times start once your order has shipped, not when it was placed. These are estimates only:

Delays can occur because of carriers, customs, weather or holidays, and are outside our control.

Careful packaging

Because condition matters for collectibles, we pack every order securely with protective materials to help keep sealed products in the best possible condition.

Tracking

Every order includes tracking whenever available. Tracking may take 24–72 hours to update after you receive your shipping confirmation. Track your parcel using the link in your email.

Customs, duties and taxes

International orders may be subject to import duties, customs fees or taxes charged by your destination country. Unless stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check your local customs rules before ordering. We are not able to predict or control these fees, and refused packages due to unpaid fees are not eligible for a refund of shipping costs.

Incorrect address

Please make sure your shipping address is complete and correct. We are not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at contact@lookupat.com; we will try to correct it before shipment, but cannot guarantee changes after the order has been shipped.

Lost, delayed or damaged packages

• Delayed: If your tracking has not updated for more than 10 days, contact us and we will investigate with the carrier.
• Lost: If a parcel is confirmed lost, we will offer a replacement or a full refund.
• Damaged: Please follow the steps in our Return and Refund Policy and contact us within 7 days of delivery with photos.

Undeliverable or returned packages

If a package is returned to us because of an incorrect address or an unclaimed delivery, we can re-ship it once the customer pays the new shipping fee, or issue a refund minus the original and return shipping costs.

Multiple items

Orders containing several items may ship in separate packages or at different times. You will not be charged extra shipping for split shipments.

Contact

Shipping questions? Email contact@lookupat.com.