Privacy Policy

Last updated: September 30, 2026

LOOKUPAT ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it and what rights you have when you visit or buy from our website (the "Site").

1. Information we collect

Information you provide to us

  • Name, email address, phone number
  • Billing and shipping address
  • Order details and communication with our support team
  • Information you enter when you create an account or subscribe to our emails

Information collected automatically

  • IP address, browser type, device type, operating system
  • Pages viewed, time spent on the Site, referring websites and general location
  • Cookies and similar technologies (see section 6)

Payment information Payments are processed by secure third-party payment providers. We do not see or store your full card details.

2. How we use your information

We use your information to:

  • Process and deliver your orders and send order updates
  • Provide customer support and respond to your requests
  • Detect and prevent fraud and unauthorized transactions
  • Improve our Site, products and customer experience
  • Send marketing emails or offers, only where permitted by law and always with the option to unsubscribe
  • Comply with legal obligations

3. Legal bases (EEA, UK and similar regions)

Where data protection laws such as the GDPR apply, we process your data based on: performance of a contract (fulfilling your order), our legitimate interests (security, fraud prevention, improving the Site), compliance with legal obligations and your consent (for example, marketing emails and non-essential cookies).

4. Who we share information with

We do not sell your personal information for money. We share it only with trusted service providers who help us operate, including:

  • Shopify, our e-commerce platform
  • Payment processors (such as Shopify Payments, PayPal or others shown at checkout)
  • Shipping carriers and fulfillment partners
  • Email, analytics and advertising service providers
  • Fraud-prevention tools

We may also disclose information if required by law, to enforce our terms, or to protect our rights, customers or others. If our business is sold or merged, your information may be transferred to the new owner.

5. International transfers

Your information may be processed in countries other than your own, including countries with different data protection laws. Where required, we rely on appropriate safeguards for such transfers.

6. Cookies and tracking

We use cookies and similar technologies to keep your cart working, remember preferences, understand how visitors use the Site and measure advertising performance. You can control cookies through your browser settings. Disabling some cookies may affect how the Site works.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting and tax requirements, resolve disputes and enforce our agreements.

8. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of personal information, where applicable (for example, under California law). We do not sell personal information for money, but some advertising or analytics cookies may count as "sharing" under certain laws.
  • Not be discriminated against for exercising your rights

To exercise any of these rights, email contact@lookupat.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

9. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (SSL). However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

Our Site is not directed to children under 13 (or under 16 where applicable law requires). We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Third-party links

Our Site may link to third-party websites. We are not responsible for their privacy practices, so please review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Contact

For privacy questions or requests, email us at contact@lookupat.com.