Return and Refund Policy

Last updated: September 30, 2026

At LOOKUPAT, we sell authentic collectibles to people who care about condition. We want you to be happy with your order, and this policy explains how returns and refunds work.

Returns of sealed products

You may return an item within 30 days of delivery if it meets all of the following conditions:

  • The product is unopened and factory sealed, with the original shrink wrap and seals intact
  • The packaging is in the same condition you received it, with no dents, tears, writing or stickers added
  • You have your order number or proof of purchase

Items that cannot be returned

  • Products that have been opened, unsealed or tampered with, as resealed trading card products cannot be verified
  • Products damaged after delivery through handling, storage or misuse
  • Gift cards
  • Items returned after the 30-day window

Damaged, defective or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at contact@lookupat.com with:

  1. Your order number
  2. Clear photos of the item, the packaging and the shipping label
  3. A short description of the problem

Please keep all original packaging until the case is resolved. Once verified, we will send a replacement or issue a full refund, including original shipping costs, at your choice (subject to availability).

How to start a return

  1. Email contact@lookupat.com with your order number and the reason for the return.
  2. We will reply with return instructions. Please do not send items back without our approval.
  3. Pack the item securely so it is not damaged in transit. We recommend a tracked shipping method.

Return shipping costs

Unless the return is due to our error (damaged, defective or wrong item), the customer is responsible for return shipping costs. Original shipping fees are non-refundable. We are not responsible for returns lost or damaged in transit, so please keep your tracking number.

Refunds

Once we receive and inspect your return, we will notify you by email whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

If the returned item does not meet the conditions above, we may refuse the refund or return the item to you at your expense.

Order cancellations

You can request a cancellation by emailing us as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled and this return policy applies.

Chargebacks

Please contact us before opening a dispute with your bank or card issuer. We are happy to resolve any issue quickly.

Contact

Questions about returns? Email us at contact@lookupat.com.